Nexly Agents gives your website an AI chatbot that answers customers 24/7, only from your company's knowledge, and shows where each answer comes from. It installs with one snippet on any site. The same agent and the same knowledge also answer on email, WhatsApp, Facebook Messenger, Telegram, Signal, Microsoft Teams and Slack, so customers get the same answer wherever they write.
What makes it an AI chatbot, not a script
A classic chat bot follows a decision tree: buttons, keywords, fixed replies. The Nexly Agents chatbot understands questions in the customer's own words, finds the answer in your website, documents, manuals and FAQ, and replies in the customer's language (8 languages in one instance). When the answer is not in your knowledge, it says so and passes the conversation to a person instead of guessing.
Read more in AI agent vs chatbot.
Website chat widget
- Installs with one snippet on any website: WordPress, WooCommerce, Shopify and others.
- On phones it opens like a full-screen app.
- Look and feel matched to your brand without a developer.
- SSO login: the chatbot knows the logged-in user.
- 40 modules beyond chat, for example a day plan, calculators, courses with quizzes and a knowledge search.
- Works only on the domains you specify, and only links to domains you allow are clickable.
One chatbot, every channel
You do not build a separate bot for each messenger. One agent with one knowledge base answers on website chat, email, WhatsApp, Messenger, Telegram, Signal, Microsoft Teams and Slack, and all conversations land in one panel. See all channels.
Answers you can check
From your documentation we build a set of control questions. Every change of the chatbot is tested on the same set, with the expected and the actual answer side by side, a score and a justification for each question. Your expert can override any verdict. Each answer in the panel shows its source, cost and time.
A chatbot that tells you what customers want
Analyst agents read every conversation and report daily the top questions, problems, missing information and lost sales, with a recommendation of what to focus on today. Your chatbot becomes the cheapest market research you have.
Safety
A separate guard checks every message and politely refuses prompt-injection attempts. Content from the knowledge base is treated as data, not commands. The chatbot does not ask for passwords or card numbers, does not promise refunds and does not give medical or legal advice. Message and cost limits have a hard safety switch. More on security and GDPR.