Choose Tidio with Lyro if you want a live chat and helpdesk platform you can set up yourself in minutes, with public plans from a free tier upwards and data stored mainly in the EEA. Choose Nexly Agents if you need one AI customer service agent that also works in Microsoft Teams, Slack, Telegram and Signal, is set up for you by our team and can be self-hosted.
How we compared
We used only public information: Tidio's pricing page, FAQ, privacy policy, Lyro product page and Tidio's own information page for AI assistants, all checked on 2026-10-14. Every fact about Tidio links to its source below. Where Tidio's pages did not state something, or contradicted each other, we say so. Prices change often, so check the linked pages before you decide.
We are the vendor of Nexly Agents (Nexly Lab, Warsaw, Poland), so read this as a vendor comparison, not an independent review.
At a glance
| Nexly Agents | Tidio (Lyro AI Agent) | |
|---|---|---|
| Channels | Website chat widget, e-mail, WhatsApp, Facebook Messenger, Telegram, Signal, Microsoft Teams, Slack. One agent and one knowledge base for all channels. | Live chat, e-mail, support forms, Facebook Messenger, Instagram, WhatsApp in one inbox. Slack, Microsoft Teams, Telegram and Signal are not mentioned. |
| Pricing model | Custom pricing (knowledge scope, integrations, hosting). Free demo on your website. | Plans: Free ($0, 50 billable conversations), Starter $24.17/mo, Growth from $49.17/mo, Plus from $300/mo plus usage, Premium custom (prices shown with annual billing). Lyro from $32.50/mo for 50 Lyro conversations; Premium adds pay-per-resolution. |
| Setup | Done with you: our team configures the agent, prepares the knowledge and tests it. Working agent on your knowledge in 2–3 weeks after we receive the materials. | Self-serve; Tidio says setup takes minutes and needs no coding. 7-day free trial. |
| Answers grounded in your knowledge | Answers only from knowledge your company approved (website, documents, instructions, FAQ) and shows the source with the answer. | Lyro learns from a website URL, FAQ pages, Q&As, CSV and PDF files and Zendesk articles; questions outside that content go to a human. |
| Human handoff | Says when it does not know and hands the conversation to a person with full context, e.g. as a ticket in Zoho Desk or Jira. Message center with queues and one-click takeover. | Lyro alerts your team when a customer needs a human, with configurable handoff and escalation rules. Lyro Connect adds Lyro to Zendesk, Intercom, Salesforce and other helpdesks (Plus and Premium). |
| Conversation insights | Analytics agents read every conversation and report daily: top questions, problems, missing information, lost sales, what to fix today. | Reports on conversations, team performance, Flows and Lyro's resolution rate; satisfaction scores and knowledge base gaps. |
| Data, GDPR and hosting | Processing under a DPA, which names the processing location and subprocessors. Personal data masked in conversation analytics; technical logs deleted after 90 days. Model API data is not used for training. | Data stored on servers in the EEA (AWS, EU data centres); some data may be transferred to and processed in the US by Tidio LLC under the EU-U.S. Data Privacy Framework. |
| Self-hosted | Yes: Nexly Lab infrastructure or self-hosted at your company. | Not stated on the vendor's site (checked 2026-10-14). |
| Languages | 8 languages in one instance; detects the language of the conversation. | Tidio's FAQ says 45+ languages; its information page for AI assistants says 12. The figures differ. |
| Best for | Companies that need one AI agent across website, e-mail, messengers and internal tools such as Teams and Slack, with setup and integrations done for them. | Teams that want live chat, a helpdesk and an AI agent in one self-serve tool with public pricing. |
When to choose Tidio
Tidio combines live chat, ticketing, automation (Flows) and the Lyro AI agent in one platform. Its pricing is public and starts with a free plan, and Lyro can also be bought on its own or added to an existing helpdesk through Lyro Connect.
- You want to try it today, on your own. Tidio offers a free plan and a 7-day trial and says setup takes minutes without coding.
- You need Instagram. Tidio lists Instagram among its channels; Nexly Agents does not.
- You want live chat and helpdesk from the same vendor as the AI agent, with human conversations and AI conversations billed separately.
- EEA data storage matters to you. Tidio says its data is stored on servers in the EEA; note its privacy policy also describes transfers to the US.
- You want a resolution-rate commitment. Tidio's Premium plan lists a guaranteed 50% Lyro resolution rate.
When to choose Nexly Agents
Nexly Agents is an omnichannel AI agent: one agent and one knowledge base answer on your website, in e-mail, WhatsApp, Facebook Messenger, Telegram, Signal, Microsoft Teams and Slack. Conversations from messengers land in one message center with wait-time counters, queues and assignment to a person on your team.
- The same agent should answer customers and employees. Nexly Agents works in Microsoft Teams and Slack, as well as Telegram and Signal, with the same knowledge as on your website.
- You want the work done for you. Our team configures the agent, prepares the knowledge, builds integrations (e.g. Zoho Desk, Jira, CRM, ERP, CMS) and tests every change against control questions built from your documentation.
- You need self-hosting. Nexly Agents runs on Nexly Lab infrastructure or self-hosted at your company.
- You want to know what customers ask for. Analytics agents read every conversation and report daily on frequent questions, problems, missing information and lost sales, with a recommendation on what to focus on today.
- You need a GDPR-compliant contract setup. Data is processed under a DPA, personal data is masked in conversation analytics and technical logs are deleted after 90 days.
The widget installs with one snippet (WordPress, WooCommerce, Shopify and others), supports SSO so the agent knows the logged-in user, and has 40 modules such as a daily plan, calculators, courses with quizzes and a knowledge search.
Migrating from Tidio
Start with the knowledge Lyro answers from today: your website, FAQ pages, Q&A pairs and documents. These become the approved knowledge for Nexly Agents. From that material we build a set of control questions, so you can see expected and actual answers side by side before launch, and your expert can override any verdict.
Next, list the channels you use in Tidio (live chat, e-mail, WhatsApp, Messenger) and the ones you want to add, such as Teams or Slack. The Nexly Agents widget replaces the chat snippet on your site. Plan 2–3 weeks from handing over the materials to a working agent on your knowledge. The first step is a free demo on your own website: give us the address and an e-mail.
Frequently asked questions
Is Nexly Agents an alternative to Tidio?
Does Tidio support Microsoft Teams or Slack?
How much does Tidio Lyro cost?
Where does Tidio store data?
Can I keep my helpdesk with Nexly Agents?
Sources
- Tidio pricing: https://www.tidio.com/pricing/
- Tidio: official information for AI assistants: https://www.tidio.com/llm-info/
- Tidio FAQ: https://www.tidio.com/faq/
- Tidio privacy policy: https://www.tidio.com/privacy-policy/
- Tidio Lyro AI Agent: https://www.tidio.com/ai-agent/
- Nexly Agents product page: https://nexlyagents.com/