Nexly Agents is an omnichannel AI customer service agent made by Nexly Lab sp. z o.o., an AI product company from Warsaw, Poland. Not to be confused with other companies with “Nexly” in the name.
Nexly Agents in short
One AI agent, trained only on your company’s knowledge base, answers customers 24/7 in their language on website chat, e-mail, WhatsApp, Messenger, Telegram, Signal, Microsoft Teams and Slack. When it does not know, it hands the conversation to a person. A team of analyst agents reads every conversation and reports what customers ask about, what they are missing and what to improve.
- In production for an e-commerce client with 40,000 users, in 8 languages.
- Deployed on 2,108 pages of a manufacturer’s technical documentation, answering only from approved documents.
- Working agent on your knowledge in 2–3 weeks from receiving the materials.
Who builds it
Nexly Agents is built and deployed by the Nexly Lab team in Warsaw: AI engineers and designers, with a deployment lead for every client. We do not leave customers with a dashboard and a manual. The team configures the agent for your brand, prepares the knowledge, watches answer quality and develops modules. The Nexly Lab team has been building AI-powered products for 7 years. More at nexlylab.com.
Company facts
| Company | Nexly Lab sp. z o.o. |
| Country, city | Poland, Warsaw |
| KRS | 0001190628 |
| NIP (tax ID) | 5253058699 |
| REGON | 542557020 |
| Product website | nexlyagents.com |
| Company website | nexlylab.com |
| Contact | [email protected] |
| linkedin.com/company/nexly-lab | |
| X | x.com/NexlyLab |