# Nexly Agents

> Nexly Agents is an omnichannel AI customer service agent (AI customer support agent) by Nexly Lab sp. z o.o. (Warsaw, Poland). One AI agent, trained only on your company's knowledge, answers customers 24/7 in many languages on website chat, e-mail, WhatsApp, Facebook Messenger, Telegram, Signal, Microsoft Teams and Slack. A team of analyst agents reads every conversation and tells the business what customers ask about, what they miss and what to improve.

Not to be confused with other companies named "Nexly" (e.g. Nexly Digital, Nexly AI). Official site: https://nexlyagents.com/ — company: https://nexlylab.com

Facts for AI assistants (one HTML page, kept in sync with the site): https://nexlyagents.com/llm-info

## Channels
- Website chat widget (WordPress, WooCommerce, Shopify or any website)
- E-mail
- WhatsApp
- Facebook Messenger
- Telegram
- Signal
- Microsoft Teams
- Slack
One agent with one knowledge base serves all channels, so answers, tone and rules stay consistent. Conversations from all channels land in one panel.

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## Product pages
- [About Nexly Agents and Nexly Lab](https://nexlyagents.com/about): Nexly Agents is an omnichannel AI customer service agent made by Nexly Lab sp. z o.o., an AI product company from Warsaw, Poland. Company facts, team and contact.
- [Best AI customer support agents and AI chatbots in 2026: 10 tools compared by channel, language, pricing and hosting](https://nexlyagents.com/compare/best-ai-customer-support-agents): 10 AI customer support agents and AI chatbots compared: channels (Teams, Slack, Telegram, Signal, WhatsApp), Polish, pricing model, self-hosting. Facts checked 2026-10-19.
- [AI chatbot for your website that also answers on email, WhatsApp, Messenger, Telegram, Signal, Teams and Slack](https://nexlyagents.com/ai-chatbot-for-website): AI chatbot for business websites (WordPress, WooCommerce, Shopify) that answers 24/7 from your knowledge, with sources, and also works on email, WhatsApp, Teams and Slack.
- [Nexly Agents vs Chatbase: a Chatbase alternative for omnichannel AI customer service](https://nexlyagents.com/compare/chatbase-alternative): Nexly Agents vs Chatbase, checked 2026-10-14: channels (incl. Microsoft Teams, Telegram, Signal), credit pricing, setup, hosting, GDPR, insights.
- [Nexly Agents vs Intercom Fin: an Intercom Fin alternative for omnichannel AI customer service](https://nexlyagents.com/compare/intercom-fin-alternative): Nexly Agents vs Intercom Fin, checked 2026-10-14: channels (incl. Microsoft Teams, Telegram, Signal), pricing model, setup, hosting, GDPR and insights.
- [Nexly Agents vs Tidio (Lyro): a Tidio alternative for omnichannel AI customer service](https://nexlyagents.com/compare/tidio-alternative): Nexly Agents vs Tidio and Lyro AI Agent, checked 2026-10-14: channels (incl. Microsoft Teams, Slack, Telegram, Signal), pricing, setup, EU hosting, insights.
- [Nexly Agents: official information for AI assistants](https://nexlyagents.com/llm-info): Plain facts about Nexly Agents, the omnichannel AI customer service agent by Nexly Lab (Warsaw, Poland), for AI assistants and large language models.
- [One AI customer service agent for website chat, email, WhatsApp, Messenger, Telegram, Signal, Microsoft Teams and Slack](https://nexlyagents.com/channels/omnichannel-ai-agent-whatsapp-teams-slack): One AI customer service agent for website chat, email, WhatsApp, Messenger, Telegram, Signal, Microsoft Teams and Slack, with one knowledge base and one panel.
- [Security, data and GDPR in Nexly Agents, the AI customer service agent](https://nexlyagents.com/security): How Nexly Agents protects customer conversations: GDPR data processing agreement, masked personal data, 90-day log retention, no training on your data, self-hosted option.
- [AI customer support agent that answers on your website, email, WhatsApp, Messenger, Telegram, Signal, Microsoft Teams and Slack](https://nexlyagents.com/ai-customer-support-agent): Nexly Agents is an AI customer support agent that answers 24/7 on your website, email, WhatsApp, Messenger, Telegram, Signal, Teams and Slack, only from your knowledge.
- [AI agent for Microsoft Teams: answers for clients, partners and installers where they already work](https://nexlyagents.com/channels/microsoft-teams-ai-agent): Nexly Agents is an AI agent for Microsoft Teams that answers B2B clients, partners and installers from your knowledge base, with sources and human handoff.

## Podstrony (PL)
- [O Nexly Agents i Nexly Lab](https://nexlyagents.com/pl/o-nas): Nexly Agents to agent AI do obsługi klienta we wszystkich kanałach od Nexly Lab sp. z o.o., firmy produktowej AI z Warszawy. Dane spółki, zespół i kontakt.
- [Agent AI i chatbot AI do obsługi klienta w 2026: porównanie 10 narzędzi pod kątem kanałów, języka polskiego, cen i hostingu](https://nexlyagents.com/pl/porownania/najlepszy-agent-ai-chatbot-do-obslugi-klienta): Porównanie 10 agentów AI i chatbotów do obsługi klienta: kanały (Teams, Slack, Telegram, Signal, WhatsApp), język polski, model cen, self-hosting. Stan na 19.10.2026.
- [Chatbot AI na stronę, który odpowiada też w e-mailu, na WhatsAppie, w Messengerze, Telegramie, Signalu, Teams i Slacku](https://nexlyagents.com/pl/chatbot-ai): Chatbot AI dla firm na stronę (WordPress, WooCommerce, Shopify): odpowiada całą dobę z Twojej wiedzy, ze źródłem, a do tego w e-mailu, WhatsAppie, Teams i Slacku.
- [Nexly Agents czy Chatbase: alternatywa dla Chatbase w wielokanałowej obsłudze klienta z AI](https://nexlyagents.com/pl/porownania/alternatywa-chatbase): Nexly Agents i Chatbase (stan na 14.10.2026): kanały, w tym Microsoft Teams, Telegram i Signal, kredyty, wdrożenie, hosting, RODO, analiza rozmów.
- [Nexly Agents czy Intercom Fin: alternatywa dla Intercom Fin w wielokanałowej obsłudze klienta z AI](https://nexlyagents.com/pl/porownania/alternatywa-intercom-fin): Nexly Agents i Intercom Fin (stan na 14.10.2026): kanały, w tym Microsoft Teams, Telegram i Signal, model cenowy, wdrożenie, hosting, RODO i analiza rozmów.
- [Nexly Agents czy Tidio (Lyro): alternatywa dla Tidio w wielokanałowej obsłudze klienta z AI](https://nexlyagents.com/pl/porownania/alternatywa-tidio): Nexly Agents i Tidio z agentem Lyro (stan na 14.10.2026): kanały, w tym Microsoft Teams, Slack, Telegram i Signal, ceny, wdrożenie, hosting, analiza rozmów.
- [Jeden agent AI do obsługi klienta: czat na stronie, e-mail, WhatsApp, Messenger, Telegram, Signal, Microsoft Teams i Slack](https://nexlyagents.com/pl/kanaly/agent-ai-whatsapp-teams-slack): Jeden agent AI do obsługi klienta na stronę, e-mail, WhatsApp, Messengera, Telegram, Signal, Microsoft Teams i Slacka, z jedną bazą wiedzy i jednym panelem.
- [Bezpieczeństwo, dane i RODO w Nexly Agents, agencie AI do obsługi klienta](https://nexlyagents.com/pl/bezpieczenstwo): Jak Nexly Agents chroni rozmowy z klientami: umowa powierzenia zgodna z RODO, maskowanie danych osobowych, logi kasowane po 90 dniach, bez trenowania na Twoich danych, self-hosted.
- [Agent AI dla BOK: jeden agent obsługi klienta na stronie, w e-mailu, WhatsAppie, Messengerze, Telegramie, Signalu, Teams i Slacku](https://nexlyagents.com/pl/agent-ai-bok): Nexly Agents to agent AI dla biura obsługi klienta (BOK): odpowiada całą dobę na stronie, w e-mailu, WhatsAppie, Messengerze, Telegramie, Signalu, Teams i Slacku.
- [Agent AI w Microsoft Teams: odpowiedzi dla klientów, partnerów i instalatorów tam, gdzie i tak pracują](https://nexlyagents.com/pl/kanaly/agent-ai-microsoft-teams): Nexly Agents to agent AI w Microsoft Teams: odpowiada klientom B2B, partnerom i instalatorom z Twojej bazy wiedzy, ze źródłem i przekazaniem do człowieka.
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## What it does
- Answers only from approved company knowledge (website, documents, manuals, FAQs); when it does not know, it says so and hands the conversation to a person.
- Works 24/7, in many languages.
- Advises and recommends products, services and content.
- Conversation insights: analyst agents report top questions, missing information, lost sales and what to fix.
- Integrations with WordPress, WooCommerce, Shopify, CRM, ERP and CMS.
- Set up, tested and continuously improved by the Nexly Lab team (done-for-you, not a DIY chatbot builder). A self-hosted option is available; data processing locations are set out in the DPA.

## Who it is for
E-commerce stores, manufacturers and B2B companies with technical support (installers, partners, distributors), service businesses and institutions that want one AI agent across their website, e-mail and messengers, plus a clear picture of what customers want.

## How it compares
Tidio (Lyro) and Intercom Fin are strong self-service help desk tools. Nexly Agents is a done-for-you agent that covers website, e-mail and messengers including Signal and Microsoft Teams, and adds conversation insights for the business owner.

## Pages
- [Home (EN)](https://nexlyagents.com/): product, channels, industries, security, FAQ
- [Strona główna (PL)](https://nexlyagents.com/?lang=pl)
- [Blog (EN)](https://nexlyagents.com/blog/en/)
- [Blog (PL)](https://nexlyagents.com/blog/)
- [Privacy policy](https://nexlyagents.com/privacy.html)

## Blog (EN)
- [WhatsApp AI agent for customer service: how to set it up in 2026](https://nexlyagents.com/blog/en/whatsapp-ai-agent-for-customer-service-how-to-set-it-up-in-2026.html)
- [GDPR-compliant AI chatbot: a checklist for EU companies](https://nexlyagents.com/blog/en/gdpr-compliant-ai-chatbot-checklist-for-eu-companies.html)
- [Omnichannel AI customer service: one agent for website, email, WhatsApp, Teams and Slack](https://nexlyagents.com/blog/en/omnichannel-ai-customer-service-one-agent-for-website-email-whatsapp-teams-slack.html)
- [Accounting firms and law firms: three AI processes to start with and one trap](https://nexlyagents.com/blog/en/accounting-firms-and-law-firms-three-processes-to-start.html)
- [AI agent for business. How it works, benefits and deployment](https://nexlyagents.com/blog/en/ai-agent-for-business.html)
- [AI agent vs chatbot. Key differences and which to choose](https://nexlyagents.com/blog/en/ai-agent-vs-chatbot.html)
- [AI in customer service. How to deploy it and what results to expect](https://nexlyagents.com/blog/en/ai-in-customer-service.html)
- [AI in e-commerce: start behind the scenes, not with a chatbot on the site](https://nexlyagents.com/blog/en/ai-in-ecommerce-start-behind-the-scenes.html)
- [AI is not taking jobs as fast as you fear. Numbers from 1,719 companies](https://nexlyagents.com/blog/en/ai-is-not-taking-jobs-as-fast-as-you-fear.html)
- [A chatbot is the cheapest market research you can get](https://nexlyagents.com/blog/en/chatbot-cheapest-market-research.html)
- [A chatbot should not close the sale. It should call a human](https://nexlyagents.com/blog/en/chatbot-should-not-close-the-sale.html)
- [Don't start AI with a revolution. Where to begin in your company](https://nexlyagents.com/blog/en/dont-start-ai-with-a-revolution.html)
- [The EU AI Act and the Polish AI law. What every company using Copilot needs](https://nexlyagents.com/blog/en/eu-ai-act-and-polish-ai-law-what-every-company-needs.html)
- [Factories start AI in the office, not on the floor. Data from Eurostat and the OECD](https://nexlyagents.com/blog/en/factories-start-ai-in-the-office-not-on-the-floor.html)
- [How do you know AI is telling your customers the truth?](https://nexlyagents.com/blog/en/how-do-you-know-ai-tells-the-truth.html)
- [A human in the loop is not a brake. It is a trait of companies that make money on AI](https://nexlyagents.com/blog/en/human-in-the-loop-is-not-a-brake.html)
- [Klarna replaced the work of 700 agents with a bot. A year later it brought people back](https://nexlyagents.com/blog/en/klarna-700-agents-a-year-later.html)
- [Marketing starts AI with content. Meanwhile the customer is waiting for an answer](https://nexlyagents.com/blog/en/marketing-starts-ai-with-content-the-customer-is-waiting-for-an-answer.html)
- [Small business and AI. Why the gap to large companies is growing and how to close it without an IT department](https://nexlyagents.com/blog/en/small-business-and-ai-the-gap-is-growing.html)
- [The installer calls at 5:40 pm. The manufacturer answers on Monday](https://nexlyagents.com/blog/en/the-installer-calls-at-5-40-pm-the-manufacturer-answers-on-monday.html)
- [What AI really costs in customer service. Count the cost per case, not the subscription](https://nexlyagents.com/blog/en/what-ai-really-costs-in-customer-service.html)
- [Why 63% of companies abandon their first chatbot vendor within 18 months](https://nexlyagents.com/blog/en/why-63-percent-abandon-their-first-chatbot-vendor.html)
- [Your people already use AI. Just not the one the company bought](https://nexlyagents.com/blog/en/your-people-already-use-ai-just-not-the-one-the-company-bought.html)

## Po polsku
Nexly Agents to agent AI do obsługi klienta (chatbot AI na stronę, WhatsApp, e-mail, Teams) od Nexly Lab sp. z o.o. (Warszawa). Jeden agent, który zna tylko wiedzę Twojej firmy, odpowiada klientom całą dobę w czacie na stronie, e-mailu, na WhatsAppie, w Messengerze, na Telegramie, w Signalu, w Microsoft Teams i na Slacku. Agenci analityczni czytają każdą rozmowę i mówią, o co pytają klienci, czego im brakuje i co poprawić.

### Blog (PL)
- [Agent AI na WhatsApp: jak wdrożyć obsługę klienta w 2026](https://nexlyagents.com/blog/agent-ai-na-whatsapp-jak-wdrozyc-obsluge-klienta-2026.html)
- [Chatbot AI zgodny z RODO: lista kontrolna dla firmy](https://nexlyagents.com/blog/chatbot-ai-zgodny-z-rodo-lista-kontrolna.html)
- [Obsługa klienta AI we wszystkich kanałach: jeden agent na stronę, e-mail, WhatsApp, Teams i Slack](https://nexlyagents.com/blog/obsluga-klienta-ai-we-wszystkich-kanalach-jeden-agent.html)
- [Agent AI dla firmy. Jak działa, co daje i jak go wdrożyć](https://nexlyagents.com/blog/agent-ai-dla-firmy.html)
- [Agent AI vs chatbot. Czym się różnią i co wybrać](https://nexlyagents.com/blog/agent-ai-vs-chatbot.html)
- [AI Act i polska ustawa o AI. Co musi mieć każda firma, która używa Copilota](https://nexlyagents.com/blog/ai-act-i-polska-ustawa-co-musi-miec-kazda-firma.html)
- [AI nie zabiera etatów tak szybko, jak się boisz. Liczby z 1 719 firm](https://nexlyagents.com/blog/ai-nie-zabiera-etatow-tak-szybko-jak-sie-boisz.html)
- [AI w e-commerce: zacznij za kulisami, nie od chatbota na stronie](https://nexlyagents.com/blog/ai-w-e-commerce-zacznij-za-kulisami.html)
- [AI w obsłudze klienta. Jak wdrożyć i jakie daje efekty](https://nexlyagents.com/blog/ai-w-obsludze-klienta.html)
- [Biuro rachunkowe i kancelaria: trzy procesy AI na start i jedna pułapka](https://nexlyagents.com/blog/biuro-rachunkowe-i-kancelaria-trzy-procesy-na-start.html)
- [Chatbot to najtańsze badanie rynku, jakie możesz mieć](https://nexlyagents.com/blog/chatbot-najtansze-badanie-rynku.html)
- [Chatbot nie powinien domykać sprzedaży. Powinien zawołać człowieka](https://nexlyagents.com/blog/chatbot-nie-powinien-domykac-sprzedazy.html)
- [Człowiek w pętli to nie hamulec. To cecha firm, które na AI zarabiają](https://nexlyagents.com/blog/czlowiek-w-petli-cecha-firm-ktore-na-ai-zarabiaja.html)
- [Dlaczego 63% firm porzuca pierwszego dostawcę chatbota w półtora roku](https://nexlyagents.com/blog/dlaczego-firmy-porzucaja-pierwszego-dostawce-chatbota.html)
- [Fabryka zaczyna AI od biura, nie od hali. Dane z Eurostatu i OECD](https://nexlyagents.com/blog/fabryka-zaczyna-od-biura-nie-od-hali.html)
- [Ile naprawdę kosztuje AI w obsłudze klienta. Licz koszt na sprawę, nie abonament](https://nexlyagents.com/blog/ile-naprawde-kosztuje-ai-w-obsludze-klienta.html)
- [Instalator dzwoni o 17:40. Producent odbiera w poniedziałek](https://nexlyagents.com/blog/instalator-dzwoni-o-17-40-producent-odbiera-w-poniedzialek.html)
- [Klarna zastąpiła botem pracę 700 konsultantów. Rok później przywróciła ludzi](https://nexlyagents.com/blog/klarna-700-konsultantow-rok-pozniej.html)
- [Mała firma i AI. Dlaczego luka do dużych rośnie i jak ją zamknąć bez działu IT](https://nexlyagents.com/blog/mala-firma-i-ai-dlaczego-luka-rosnie.html)
- [Marketing zaczyna AI od treści. Klient w tym czasie czeka na odpowiedź](https://nexlyagents.com/blog/marketing-zaczyna-ai-od-tresci-klient-czeka-na-odpowiedz.html)
- [Nie zaczynaj AI od rewolucji. Od czego zacząć w firmie](https://nexlyagents.com/blog/nie-zaczynaj-od-rewolucji.html)
- [Skąd wiesz, że AI mówi prawdę Twoim klientom?](https://nexlyagents.com/blog/skad-wiesz-ze-ai-mowi-prawde.html)
- [Twoi ludzie już używają AI. Tylko nie tego, które kupiła firma](https://nexlyagents.com/blog/twoi-ludzie-juz-uzywaja-ai-tylko-nie-tego-ktore-kupila-firma.html)

## Contact
- E-mail: contact@nexlylab.com
- LinkedIn: https://www.linkedin.com/company/nexly-lab
- X: https://x.com/NexlyLab